⚡ What’s New for Public Sector Solutions in Winter ’26?
More scenarios covering permit lifecycle, renewals, inspections, and fees across multiple agencies and jurisdictions.
Increased focus on eligibility, enrollment, program participation, and case coordination for social and community programs.
More coverage of Experience Cloud portals for residents and businesses to apply, track, and manage requests online.
Scenarios that test security, data residency, auditability, and regulatory constraints in public sector contexts.
Public Sector Solutions Accredited Professional
Design and Implement Modern Government Services on Salesforce
The Public Sector Solutions Accredited Professional credential validates your ability to design and configure Salesforce Public Sector Solutions (PSS) for government and public sector agencies. It’s aimed at consultants, admins, and solution architects who implement licensing, permitting, inspections, benefits, and constituent service on the Salesforce Platform.
📊 Exam at a Glance
Exam Domains & Weightage (High-Level View)
1. Public Sector Solutions Foundations & Data Model
~20%This domain covers the core building blocks of Salesforce Public Sector Solutions.
- Understanding the PSS data model: application, permit, license, inspection, benefit, case, and related objects.
- Relationships to Account, Contact, Person Account, household, address, and locations.
- Core PSS packages, install/config options, and alignment with the Salesforce Platform.
- Using industries & sector-specific components and metadata for public sector.
- Basic navigation of the PSS console, workspace, and resident/business views.
Tip: Prefer designs that leverage the standard PSS data model over custom objects unless there is a strong reason.
2. Licensing, Permitting, Inspections & Fees
~24%This domain focuses on configuring licensing and permitting processes from intake to closure.
- Setting up application types, license/permit types, templates, and checklists.
- Designing workflows for application intake, review, approval, issuance, and renewal.
- Configuring inspection scheduling, assignment, outcomes, and follow-up tasks.
- Managing fees, payments, invoicing, and refunds as part of the process.
- Handling special cases (expedited review, conditional permits, revocations, appeals).
Tip: The exam favors solutions that provide a clear, auditable lifecycle and minimize manual work for staff.
3. Benefits, Programs & Case Management
~22%This domain is about using PSS for social, community, and benefits programs.
- Configuring programs, eligibility rules, and enrollment for benefits or services.
- Using cases and related records to coordinate services across agencies or teams.
- Tracking program outcomes, milestones, and referrals between programs.
- Managing households, dependents, and multi-party relationships.
- Ensuring privacy and appropriate access to sensitive case data.
Tip: Look for designs that center the resident/constituent and manage services across programs, not in silos.
4. Digital Services, Portals & Integration
~18%This domain covers self-service and system integration for public sector processes.
- Configuring Experience Cloud portals for residents and businesses (apply, upload docs, track status).
- Designing guided application forms, eligibility checks, and document upload flows.
- Integrating with document management, payments, GIS, and back-office systems.
- Using Flow, Platform Events, and integrations to orchestrate end-to-end processes.
- Ensuring accessibility, mobile responsiveness, and clear communication with applicants.
Tip: The best answers think about resident experience + staff efficiency together.
5. Security, Compliance, Reporting & Governance
~16%Finally, the exam tests how you deliver compliant, well-governed solutions for agencies.
- Configuring profiles, permission sets, sharing rules, and roles to protect sensitive data.
- Auditability: field history, tracking, and documentation for decisions and actions.
- Reporting and dashboards for program outcomes, workloads, SLAs, and compliance.
- Release and change management across environments, including user training.
- Working within legal/regulatory constraints while still modernizing services.
Percentages are approximate and intended for study planning; Salesforce may adjust domain weightings over time.
📝 Sample Public Sector Solutions Questions
💡 Practice with Scenario-Based Questions
These practice questions are not from the real exam, but they mimic its style and reasoning. Focus on data model, lifecycle design, and resident experience.
Question 1 – Licensing & Inspections
A city planning department issues building permits that often require multiple inspections (framing, electrical,
final). Inspectors work from mobile devices in the field. The department wants a standardized process so that
permit technicians and inspectors have a consistent view of status, and applicants can see progress online.
What is the best approach using Public Sector Solutions?
✓ Correct Answer: B) Use PSS inspection objects with templates, mobile access, and portal visibility.
Option B aligns with the standard PSS data model and capabilities, providing structured inspections, mobile usability, and transparency to applicants. A and D are manual and hard to audit; C ignores relationships between permits and inspections.
Question 2 – Benefits & Case Coordination
A social services agency offers multiple programs (food assistance, housing support, job training). Residents may
participate in more than one program, and caseworkers need a holistic view of the household while protecting
sensitive details.
As a Public Sector Solutions specialist, how should you design the solution?
✓ Correct Answer: B) Use standard PSS programs, cases, and household structures with proper security.
Option B leverages the PSS data model for programs and cases, supports multi-program participation, and uses Salesforce security to protect sensitive data. A is unstructured; C adds unnecessary complexity; D limits front-line visibility.
Question 3 – Digital Self-Service & Integration
A state agency wants residents to apply online for professional licenses, upload supporting documents, pay fees,
and track application status. They also must integrate with an external payment provider and a legacy system of
record for licenses.
Which design best meets these requirements?
✓ Correct Answer: B) Use an Experience Cloud portal with PSS licensing objects and integrations.
Option B delivers modern digital self-service while integrating with payment and legacy systems using Salesforce as the orchestrator. A, C, and D fail to meet usability and integration goals and are not scalable.
🎯 4–6 Week Study Plan for Public Sector Solutions AP
Read the official exam guide and PSS documentation. Map the core objects: applications, permits, licenses, inspections, programs, benefits, and cases. Sketch how residents, businesses, and households relate to these objects in a typical agency scenario.
In a sandbox, configure a simple licensing or permitting process plus a small benefits program. Add steps for intake, review, approval, issuance, and renewal. Build a basic Experience Cloud portal where a resident can apply, upload documents, and see status.
Practice configuring profiles, permission sets, and sharing for staff vs. external users. Build dashboards for program performance and workloads. Work through scenario-based questions and write 2–3 mini case studies (e.g., a building permit process, a benefits program, a multi-agency case) including data model, lifecycle, and digital experience.
💡 Exam & Real-World Success Tips
When comparing options, ask: How does this impact the resident or business experience? The best answers improve both staff efficiency and constituent satisfaction.
Favor designs that support auditability, data protection, and clear decision trails. If an option ignores compliance or transparency, it’s usually not the right one.
Don’t treat licensing, inspections, benefits, and cases as isolated. Look for patterns that connect them into complete service journeys, often coordinated through PSS and Experience Cloud.
Public Sector Solutions AP – FAQ
Who is the Public Sector Solutions Accredited Professional exam for?
This exam is for Salesforce consultants, admins, and solution architects who design and implement Salesforce Public Sector Solutions for government agencies, municipalities, and public service organizations.
Do I need government domain experience?
Direct public sector experience is not mandatory, but understanding how licensing, permitting, inspections, and benefits programs generally work will make the scenarios much easier to reason about.
How is this exam different from core Service or Experience Cloud exams?
Service and Experience Cloud focus on generic service and portal patterns. The PSS AP exam focuses on public sector–specific data models, lifecycles, and compliance needs on top of those platform capabilities.
How much hands-on experience is recommended?
Most successful candidates have at least 1–2 years of Salesforce experience and several months working on public sector or industry-cloud-style implementations.
What’s the best way to prepare for scenario-based questions?
Design 2–3 sample public sector journeys: for example, a building permit process, a restaurant license, and a social benefits program. For each, map the data model, steps, actors, digital touchpoints, and security needs. Use these as mental templates when reading exam scenarios.