Salesforce Accredited Professional Credentials
Go beyond core certifications with Salesforce Accredited Professional (AP) credentials. These exams validate deep, product-specific expertise across Field Service, Commerce, Industries, Manufacturing, Order Management, Marketing, Net Zero, Public Sector, Process Automation, Heroku and more.
How to Use This Accredited Professional Hub
Use this page as your Accredited Professional roadmap. Each card below links to a dedicated exam guide (format, topics, “what’s new” and study tips). The credentials are grouped by cloud or specialty so you can plan your learning path around your role and current projects.
Field Service, Contact Center & Automation
AP exams that focus on service operations, call centers and scalable automation.
Advanced Field Service Accredited Professional
Field Service · Advanced
Deep dive into complex Field Service implementations: work order lifecycle, scheduling and optimization, crews, territories, inventory, and mobile configuration for large teams.
Ideal for consultants and architects leading end-to-end Field Service programs.
Contact Center Accredited Professional
Service · Omnichannel
Focuses on contact center architecture with Salesforce: voice, digital channels, routing, agent productivity, reporting and integration with telephony platforms.
Great for consultants implementing Service Cloud + telephony / CCaaS solutions.
Process Automation Accredited Professional
Platform · Flow & Automation
Validates your ability to design robust automation using Flows, approvals, platform events and best practices for scale, maintainability and governance.
Perfect if you design automation-heavy solutions across multiple clouds.
Commerce, Order Management & Revenue
AP exams for B2B Commerce, Order Management, CPQ & Billing and Loyalty.
B2B Commerce for Administrators Accredited Professional
Commerce · B2B · Admin
Covers B2B Commerce setup and administration: storefront configuration, catalogs, pricing, buyer accounts, and integration with Sales/Service workflows.
Best suited for B2B Commerce admins and functional consultants.
B2B Commerce for Developers Accredited Professional
Commerce · B2B · Developer
Focuses on extensibility and customization of B2B Commerce using Apex, Lightning, integrations and headless / API-driven approaches.
Ideal for developers building custom B2B Commerce experiences.
CPQ and Billing Consultant Accredited Professional
Revenue Cloud · CPQ & Billing
Validates expertise in CPQ and Billing: product and pricing configuration, quoting, orders, subscriptions, invoicing and revenue processes.
Great for consultants leading complex quote-to-cash implementations.
Order Management Administrator Accredited Professional
Commerce · Order Management · Admin
Covers configuration of Order Management: order lifecycle, fulfillment, returns, orchestration rules, and admin-level features.
Ideal for admins owning post-checkout operations and order flows.
Order Management Developer Accredited Professional
Commerce · Order Management · Developer
Focused on extending Order Management using Apex, flows, integration patterns and custom orchestration for complex fulfillment scenarios.
Best for developers working on enterprise-scale order flows.
Loyalty Management Accredited Professional
Commerce & Marketing · Loyalty
Validates your ability to design and configure Loyalty Management: programs, tiers, currencies, accrual and redemption, and member experiences.
Ideal for architects of loyalty and retention programs across channels.
Manufacturing Cloud Accredited Professional
Industry · Manufacturing Cloud
Focuses on Manufacturing Cloud features such as sales agreements, account forecasts, program-based selling and integration with core CRM and ERP.
Best for consultants in manufacturing and supply chain projects.
Marketing Cloud & Personalization
AP exams covering advanced cross-channel marketing, intelligence and 1:1 personalization.
Marketing Cloud Advanced Cross Channel Accredited Professional
Marketing Cloud · Cross Channel
Deep focus on multi-channel campaigns, Journey Builder design, segmentation, data strategy and coordination across email, mobile, web and advertising.
Ideal for senior MC consultants and solution architects.
Marketing Cloud Intelligence Accredited Professional
Marketing Cloud · Intelligence
Covers Marketing Cloud Intelligence (Datorama): data ingestion, harmonization, dashboards, KPIs and insights across multiple marketing platforms.
Best for analytics specialists and data-driven marketers.
Marketing Cloud Personalization Accredited Professional
Marketing Cloud · Personalization
Validates your ability to use Marketing Cloud Personalization: data collection, decisioning, recipes, and real-time personalization across web and mobile.
Great for teams implementing 1:1 experiences powered by behavioral data.
Industry Cloud Accredited Professional Credentials
AP exams tailored to Communications, Consumer Goods, Energy, Financial Services, Health, Media and Public Sector.
Communications Cloud Accredited Professional
Industry · Communications Cloud
Focuses on Communications Cloud capabilities: product models, offers, ordering, and customer lifecycle for telco and media service providers.
Great for architects in telco, broadband and subscription media projects.
Consumer Goods Cloud Accredited Professional
Industry · Consumer Goods Cloud
Covers core Consumer Goods Cloud: retail execution, visit planning, in-store activities and account hierarchy for CPG organizations.
Ideal for field teams and consultants in CPG and retail execution projects.
Consumer Goods Cloud: Trade Promotion Management Accredited Professional
Industry · CG Cloud · TPM
Specializes in Trade Promotion Management (TPM): promotion planning, budgeting, execution and post-event analysis for CPG and retail.
Best for TPM specialists and CG Cloud architects.
Energy and Utilities Cloud Accredited Professional
Industry · Energy & Utilities
Focuses on Energy & Utilities Cloud: account models, assets, service processes and customer journeys for utilities and energy providers.
Ideal for consultants in energy, water, gas and related industries.
Financial Services Cloud Accredited Professional
Industry · Financial Services Cloud
Validates deep knowledge of FSC: data model, client and household management, financial accounts, and industry-specific processes.
Great for banking, wealth management and insurance implementations.
Health Cloud Accredited Professional
Industry · Health Cloud
Covers Health Cloud capabilities: patient/member data models, care plans, utilization management and healthcare workflows.
Best for implementation teams in payer, provider and life sciences projects.
Media Cloud Accredited Professional
Industry · Media Cloud
Focuses on Media Cloud: media-specific data models, ad sales, campaign management and integrations with ad tech ecosystems.
Great for consultants in advertising, publishing and streaming media.
Public Sector Solutions Accredited Professional
Industry · Public Sector Solutions
Covers Public Sector Solutions (PSS): licensing, permitting, inspections, case management and constituent services for government organizations.
Ideal for teams modernizing government and public services on Salesforce.
Net Zero Cloud Accredited Professional
Industry · Sustainability · Net Zero Cloud
Validates your skills with Net Zero Cloud: emissions data, climate disclosures, targets and ESG reporting on Salesforce.
Great for sustainability teams and partners delivering ESG solutions.
Platform & Developer Accredited Professional
AP exam for building and running apps on Heroku connected to Salesforce.
Heroku Developer Accredited Professional
Platform · Heroku · Developer
Focuses on designing, deploying and scaling apps on Heroku, using data services, Heroku Connect and integration patterns with Salesforce.
Perfect for developers delivering Heroku + Salesforce solutions.
Accredited Professional – FAQ
How are Accredited Professional exams different from core certifications?
Core certs (like Administrator, Sales Cloud Consultant or Platform Developer) test broad product skills. Accredited Professional exams go deeper into specific products or scenarios, often with more implementation-focused and scenario-based questions.
Do I need core certifications before taking an AP exam?
It’s not always required, but having relevant core certifications (for example, Sales Cloud Consultant before CPQ & Billing, or Service Cloud Consultant before Advanced Field Service) usually makes the AP content much easier.
Who should target Accredited Professional credentials?
They’re especially valuable for partners, consultants and solution architects who deliver specialized Salesforce implementations (industries, commerce, order management, marketing, sustainability, etc.).