Salesforce Certified Slack Administrator – Updated
Last Updated: November 2025 | Exam Info Current as of 2025
This guide covers the Salesforce Certified Slack Administrator (Slack-Admn-201) exam – including the latest information on Workspace administration, Workflow Builder, security & compliance tools, and analytics.
💬 What Does a Slack Administrator Do?
Design workspace structure, set org policies, manage channels, user groups, and cross-workspace collaboration.
Implement authentication, data retention, guest access controls, app approvals, and work with DLP/e-discovery tools on Enterprise Grid.
Promote naming conventions, build request channels like #help-slack, and use analytics to measure and improve Slack usage.
Salesforce Certified Slack Administrator
Validate your skills in configuring, securing, and scaling Slack for collaboration across your organization.
Ideal for admins with ~6–12 months of Slack admin experience who manage workspaces, channels, and user lifecycle.
📊 Slack Administrator Exam at a Glance
📝 Note: Policies and delivery are aligned with Salesforce certification rules. Always double-check the official exam guide on Trailhead / Trailhead Academy before booking.
Exam Objectives & Weightage (Slack Administrator)
1. Fundamentals
9%Understand Slack’s plans, key concepts, and admin responsibilities. You should know core terminology, roles, and which features are available on different pricing tiers.
View Key Topics ▼
- Slack plans & feature differences
- Org-level vs workspace-level settings
- Admin roles and responsibilities
- Basic navigation in the admin console
2. Workspace Administration
9%Design workspace structure, especially on Enterprise Grid. Decide when to create new workspaces, how to organize them by function, and how to manage workspace lifecycle.
3. Channel & User Group Administration
28%This is the largest section of the exam. You must know how to manage channels, user groups, and cross-org collaboration using shared channels.
View Key Topics ▼
- Public vs private channels and when to use each
- Multi-workspace channels & external shared channels
- Channel naming conventions and lifecycle (archive, convert, delete)
- User groups for department/role-based mentions
4. User Lifecycle Management
14%Covers provisioning, authentication, guest access, and deactivation. You should be able to compare SCIM vs Just-in-time (JIT) provisioning and know how to place users into the right workspaces/channels.
5. App Administration
10%Manage apps, approvals, and security scopes. This includes Workflow Builder as Slack’s native automation tool for routine processes.
6. Security
15%Focuses on securing access (desktop & mobile), data retention, legal holds, and advanced security options on Enterprise Grid.
7. Enabling Slack Success
15%Post-implementation adoption: using analytics dashboards, building champions, promoting etiquette, and measuring the business impact of Slack.
📝 Sample Slack Administrator Questions
💡 Practice Scenario-Based Questions
These questions reflect the style of the real Slack Administrator exam – read carefully and pick the best answer, not just a valid one.
Question 1: Channel Strategy
A company wants customer-facing teams and product teams to collaborate closely. Each region has its own workspace on Enterprise Grid, but product teams sit in a central workspace. Which feature should the Slack admin use to connect conversations across workspaces?
A) Group direct messages between users in different workspaces
B) Multi-workspace channels scoped to the regional and product workspaces
C) Email forwarding automations to each workspace
D) Individual workspaces for each team member
✓ Correct Answer: B) Multi-workspace channels scoped to the regional and product workspaces
Explanation: Multi-workspace channels are designed for Enterprise Grid to connect multiple workspaces into a single shared conversation, which is ideal for cross-functional collaboration.
Question 2: User Provisioning
An organization uses an identity provider and wants to automatically create Slack accounts when employees first sign in, without pre-provisioning them in advance. Which approach should the Slack admin recommend?
A) CSV upload into Slack every week
B) Manual account creation by Slack admins
C) Just-in-time (JIT) provisioning via SSO
D) Inviting users by email from each workspace
✓ Correct Answer: C) Just-in-time (JIT) provisioning via SSO
Explanation: JIT provisioning creates Slack accounts the first time a user authenticates through the identity provider, reducing manual admin effort while keeping access controlled.
Question 3: Security & Compliance
A legal team needs to ensure they can retrieve historical messages and files from Slack for investigations, even if users delete their own messages. Which Enterprise Grid feature should the admin highlight?
A) Channel bookmarks
B) Custom emoji export
C) E-discovery and audit logs integrations
D) User status history
✓ Correct Answer: C) E-discovery and audit logs integrations
Explanation: Enterprise Grid supports integrations for e-discovery and audit logs so legal and security teams can access message and file data even when users remove content from Slack.
Question 4: Apps & Workflow Builder
The HR team wants employees to submit time-off requests in Slack and send those requests to a specific channel for manager approval. They prefer a low-code option. What should the Slack admin recommend?
A) Ask developers to build a custom app from scratch
B) Use Workflow Builder to collect information and post to the channel
C) Create a channel and ask users to type requests manually
D) Use email for all time-off requests instead of Slack
✓ Correct Answer: B) Use Workflow Builder to collect information and post to the channel
Explanation: Workflow Builder is Slack’s low-code automation tool for forms, routing requests, and standardizing processes directly in Slack.
Question 5: Enabling Slack Success
Leadership wants to know whether Slack adoption is improving after a recent enablement program. Which approach should the admin use to measure success?
A) Count how many emojis users react with each day
B) Use the Slack analytics dashboard to track active users, channel usage, and message volume over time
C) Ask each user to email their activity reports
D) Disable analytics to improve performance
✓ Correct Answer: B) Use the Slack analytics dashboard to track active users, channel usage, and message volume over time
Explanation: The built-in analytics dashboard provides adoption metrics you can compare before and after enablement campaigns.
💡 Exam Tip: Expect many questions framed as real-world scenarios. Eliminate options that don’t scale or that ignore Enterprise Grid features where they clearly fit.
📚 Study Plan for Slack Administrator (3–5 Weeks)
🎯 Suggested Roadmap
Review the official exam guide and complete the Slack Admin Trailhead modules. Focus on plans, roles, channels, and user groups.
Practice configuring SSO, SCIM, guest access, and data retention in a sandbox or trial workspace.
Build Workflow Builder automations, test app approval flows, and take practice exams to identify weak areas.
💡 Exam Day Tips (Slack Administrator)
60 questions in 90 minutes ≈ 1.5 minutes per question. Don’t spend more than 2 minutes on a single question; flag it and return later.
If the scenario mentions Enterprise Grid, legal, or security teams, think about features like DLP, audit logs, or e-discovery instead of basic workspaces.
Avoid answers that depend on manual steps, CSV uploads, or 1:1 DMs if there is a Slack-native, scalable alternative.