Updated for Winter ’26 Release
Last Updated: November 2025 · Exam Version: Winter ’26
This guide reflects the latest Salesforce Winter ’26 updates for the Salesforce Certified User Experience (UX) Designer exam. Expect more scenario questions around Data Cloud-powered experiences, accessibility & inclusive design, and Lightning Experience UX patterns using SLDS and Dynamic Forms.
⚡ What Changed from Spring ’25 to Winter ’26?
More scenarios where designers use unified profiles and segments to design cross-cloud journeys.
More questions about WCAG-aligned patterns, color contrast, keyboard navigation, and SLDS usage.
UX scenarios mixing Flows, screen components, visibility rules and Dynamic Forms.
Salesforce Certified User Experience (UX) Designer
Design intuitive, accessible, human-centered experiences on the Salesforce Platform.
This Winter ’26 exam guide helps you understand the objectives, question style, study plan and practice questions you need to pass the UX Designer certification.
📊 UX Designer Exam at a Glance
📝 Delivery: Exams are delivered via Pearson VUE (Trailhead Academy) and can be taken at a testing center or online with remote proctoring. Always confirm the latest details on the official exam guide before scheduling.
🎯 Who is the Salesforce UX Designer For?
The Salesforce UX Designer credential targets professionals who design and improve user experiences on Salesforce. You may be:
- An Admin or Consultant who designs apps, Flows, page layouts and Lightning apps.
- A UX/Product Designer working on Salesforce-based processes and journeys.
- An Architect or Business Analyst responsible for discovery, prototyping and validation.
The exam is scenario heavy. Instead of memorization, Salesforce wants to see how you: interview users, map journeys, choose the right UI patterns, and validate designs with research and testing.
Exam Objectives & Weightage
1. Discovery
13%Understand the business context, user goals, and constraints before proposing solutions. This domain focuses on stakeholder interviews, research planning, and problem framing.
More questions around multi-cloud discovery (Sales, Service, Marketing, Data Cloud) and capturing metrics & success criteria up front.
View Key Tasks ▼
- Plan and conduct stakeholder and user interviews.
- Identify personas, pain points, goals and constraints.
- Map current-state processes and journeys.
- Define problem statements and measurable outcomes.
2. UX Fundamentals
16%Covers core UX concepts like information architecture, interaction design, visual hierarchy, and content strategy – all applied to Salesforce.
Greater emphasis on responsive layouts, mobile-first design and inclusive language & content in record pages and apps.
3. Human-Centered Design
12%Apply design-thinking tools to explore solutions, ideate, prototype and validate with users.
Journey mapping, storyboarding, low- to high-fidelity prototyping, and usability testing scenarios.
4. Declarative Design
27%Design experiences using clicks not code – page layouts, Dynamic Forms, Lightning pages, app navigation, and Flows.
More scenario questions comparing record pages vs. app pages, multi-app navigation, and when to use screen Flows versus guided paths and quick actions.
5. Testing
11%Plan and execute UX testing – usability tests, A/B tests, pilots, and feedback loops inside Salesforce.
6. Salesforce Lightning Design System (SLDS)
21%Apply SLDS principles, tokens, components, and patterns to ensure consistency, accessibility, and brand-aligned UI across Salesforce experiences.
Design tokens, utility classes, grid system, form patterns, modals, toasts, and guidance for custom LWCs.
📝 Sample UX Designer Exam Questions
💡 How the Questions Feel
UX Designer questions are long, scenario-based and often ask: “What should the designer do next?” or “Which artifact or pattern is most appropriate?”
Question 1: Discovery & Research
A sales operations team complains that opportunity updates are inconsistent and sales reps don’t fill
key fields. Leadership wants a “better screen” for reps. During discovery, the UX Designer realizes that
sales managers also need pipeline visibility and coaching insights.
What should the UX Designer do first?
A) Configure required fields on the Opportunity page layout.
B) Build a prototype of a new Opportunity Lightning page with Dynamic Forms.
C) Conduct user and stakeholder interviews with sales reps and managers to clarify goals and pain points.
D) Create a training plan to improve data entry compliance.
✓ Correct Answer: C) Conduct interviews with sales reps and managers.
Explanation: In human-centered design, the first step is to understand users and stakeholders, not jump to UI changes. Interviews and discovery clarify needs for both reps and managers before you prototype or configure layouts.
Question 2: SLDS & Accessibility
A custom Lightning Web Component (LWC) uses brand colors with low contrast between text and background.
Some users report difficulty reading the content.
What is the best recommendation for the UX Designer to make?
A) Reduce the font size so more content fits above the fold.
B) Replace the component with a Visualforce page that matches the corporate website.
C) Use SLDS design tokens and accessible color combinations that meet contrast guidelines.
D) Add a help text tooltip explaining the component’s purpose.
✓ Correct Answer: C) Use SLDS design tokens and accessible colors.
Explanation: UX Designers should champion accessibility and SLDS alignment. Using SLDS tokens and accessible palettes resolves contrast issues while keeping the experience consistent and maintainable.
Question 3: Declarative Design & Flows
A service team wants agents to follow a consistent troubleshooting process when handling cases.
The process has clear steps and conditional questions, but the team wants to avoid custom code.
Which solution best aligns with UX and declarative design principles?
A) Create a detailed knowledge article and ask agents to follow it manually.
B) Design a screen Flow that guides agents step-by-step and surface it on the Case page.
C) Add all fields to the Case layout and mark them as required.
D) Build a custom LWC wizard using Apex controllers.
✓ Correct Answer: B) Design a screen Flow wizard.
Explanation: Screen Flows offer a no-code, guided UX ideal for step-by-step troubleshooting. They can be embedded in Lightning pages and updated faster than custom code, making them a UX-friendly declarative option.
📚 Study Plan & Preparation (4–6 Weeks)
🎯 Recommended Study Roadmap
Complete the official UX Designer Trailhead trailmix. Focus on discovery, UX fundamentals, human-centered design, and SLDS basics. Take notes on key methods and artifacts.
In a Developer Edition org, redesign a record page using Dynamic Forms, screen Flows, and utility bars. Create simple wireframes or prototypes for at least one end-to-end journey.
Work through practice exams and scenario questions. Revisit weaker domains (SLDS, testing, or discovery) and refine your ability to choose the next best action in each scenario.
💡 Exam Day Tips for UX Designers
When in doubt, choose options that clarify goals, users, or context before jumping to detailed UI design.
Look for answers that use prototypes, pilots, or tests to validate ideas early instead of committing to big builds.
You get 105 minutes for 60 questions – about 1.7 minutes per question. Flag the longest scenarios and return later if you get stuck.
Salesforce UX Designer – FAQ
Do I need design software skills (Figma, Sketch) to pass?
No. The exam does not test specific tools. It focuses on methods and decisions: discovery, journeys, prototypes, SLDS patterns, and declarative design choices. Knowing a tool can help your practice, but it’s not required to pass.
Is Salesforce UX Designer more “Admin” or “Designer” focused?
It’s a hybrid. You need enough Salesforce knowledge to design with page layouts, Dynamic Forms, Flows, and Lightning pages, plus UX fundamentals such as research, information architecture, and prototypes. Many successful candidates come from Admin or Consultant backgrounds.
How does this certification fit into my Salesforce career path?
UX Designer is an excellent complement to Administrator, Consultant, or Platform App Builder. It can also be a stepping stone to Platform Strategy Designer, Solution Architect, or product-focused roles where you shape what gets built and why.