Salesforce Certified Experience Cloud Consultant Certification Exam Guide
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⚡ Quick Answer
What is the Salesforce Certified Experience Cloud Consultant Certification Exam Guide?
The Salesforce Certified Experience Cloud Consultant Certification Exam Guide validates expertise in the relevant Salesforce domain. Exam format: 65% passing score. Offered by Salesforce, registered through Webassessor/Kryterion. Updated for Winter '26.
Winter '26 Edition
Last Updated: March 2026 | Exam Version: Winter '26
The Salesforce Certified Experience Cloud Consultant credential validates your expertise in designing, building, and managing digital experiences that connect customers, partners, and employees. This intermediate-level certification is ideal for professionals who architect and configure Experience Cloud solutions. You'll need Salesforce Administrator certification and hands-on Experience Cloud or Community Cloud experience to succeed.
⚡ What's New in Winter '26
🚀 Enhanced Personalization Capabilities
Winter 26 introduces advanced audience segmentation and dynamic content delivery for hyper-personalized community experiences.
🔐 Strengthened Security Controls
New exam domain updates emphasize zero-trust sharing models and enhanced external user access management.
📊 Analytics Expansion
Increased focus on community engagement metrics and real-time optimization dashboards for site performance.
📊 Exam At a Glance
| Certification Name | Salesforce Certified Experience Cloud Consultant |
| Level | Consultant |
| Prerequisites | Salesforce Certified Administrator; Experience Cloud or Community Cloud experience |
| Number of Questions | 60 multiple-choice |
| Duration | 105 minutes |
| Passing Score | 65% |
| Exam Fee | $200 USD |
| Retake Fee | $100 USD |
| Delivery | Proctored online or at a testing center |
🎯 Exam Domains & Weightings
1. Solution Design and Strategy
25%This domain evaluates your ability to assess business requirements and recommend appropriate Experience Cloud architectures. You'll demonstrate proficiency in selecting templates, defining user personas, and aligning portal design with organizational goals.
🆕 Winter '26: Updated focus on strategic use of AI-powered personalization and predictive audience segmentation for competitive differentiation.
2. Site Setup and Configuration
25%Master the technical foundation of Experience Cloud sites including template selection, page building, component configuration, and branding. This domain covers the operational mechanics of launching and customizing functional community platforms.
🆕 Winter '26: Enhanced emphasis on no-code component builders and template-based rapid deployment methodologies.
3. Sharing and Security
20%Understand how to control data visibility and access for external users through sharing sets, role hierarchies, and permission frameworks. This critical domain ensures you can protect sensitive information while enabling appropriate user access.
🆕 Winter '26: Expanded coverage of zero-trust security principles and granular permission assignment for multi-tenant environments.
4. Content and Personalization
15%Learn to deliver tailored experiences through audience targeting, dynamic content rules, and knowledge management integration. This domain focuses on creating relevant, engaging digital moments for different user segments.
🆕 Winter '26: Increased emphasis on AI-driven content recommendations and behavioral targeting capabilities.
5. Analytics and Optimization
15%Leverage community analytics to measure engagement, identify friction points, and continuously improve user experiences. You'll master dashboards, reports, and optimization techniques to drive business value.
🆕 Winter '26: New focus on real-time engagement metrics and automated optimization recommendations.
❓ Sample Exam Questions
A company wants to launch a community where external users can open support tickets, monitor their status in real-time, and search for solutions in a knowledge base. Which Experience Cloud template should they implement?
- A. Build Your Own
- B. Customer Service
- C. Partner Central
- D. Help Center
A company wants to show premium product recommendations only to VIP customers and standard product listings to regular customers on their Experience Cloud portal. Which Experience Cloud feature should they implement to achieve this?
- A. Enable multi-language support to display localized content based on user location
- B. Configure Audience Targeting to deliver distinct content variations based on customer segmentation criteria
- C. Implement role-based access control to prevent non-VIP users from viewing certain pages
- D. Set up Experience Cloud analytics to measure engagement rates between customer groups
A Salesforce administrator needs to configure permissions for Partner Community users to automatically view Opportunity records connected to their partner Account. Which feature should be implemented to accomplish this without using role hierarchies or individual sharing rules?
- A. Territory Management with account-based assignments
- B. Sharing Sets configured with Account relationship mapping
- C. Apex sharing rules triggered on record creation
- D. Public Groups combined with manual share button access
A customer portal needs to reduce incoming support cases by helping users self-resolve issues before submitting requests. Which component is essential to implement this self-service capability?
- A. Automated case routing rules and queue assignments
- B. Published Knowledge Articles integrated into portal search and the case submission workflow
- C. Predictive Lead Scoring configured in Einstein Analytics
- D. Chatter and collaborative case comments enabled for all users
A technology vendor wants to provide channel partners with a secure portal where they can submit and monitor their potential sales activities, establish ownership of specific accounts, and maintain visibility into their sales funnel. Which Salesforce Experience Cloud capability should be implemented?
- A. Lead Scoring and Auto-Assignment
- B. Deal Registration
- C. Account-based Marketing Automation
- D. Partner Opportunity Matching
📚 Study Resources
🏃 Trailhead
Complete the official Certification Prep trail — free, covers all exam domains, and is updated each release.
Go to Trailhead →📄 Official Exam Guide
Download the official exam guide from Trailhead for the exact domain weightings and topic list for Winter '26.
Official Guide →💬 Trailblazer Community
Join the study group on the Trailblazer Community to share tips, ask questions, and connect with other candidates.
Join Community →💡 Top Exam Tips
- Prioritize Solution Design and Strategy (25%) and Site Setup and Configuration (25%)—together they represent half the exam. Develop deep familiarity with all available templates, their use cases, and when to choose between preconfigured and custom builds.
- Master Sharing Sets thoroughly for the Sharing and Security domain (20%). Understand how Sharing Sets automatically grant external users access to records based on Account and Contact associations, and practice distinguishing this approach from role hierarchies and manual sharing methods.
- Recognize that Experience Cloud differs fundamentally from Sites (Classic). Study the architecture differences, feature parity, and migration considerations to answer comparison questions confidently.
- Build a hands-on Experience Cloud site in a Salesforce sandbox environment. Configure at least one audience, set up sharing rules, create sample pages, apply branding, and test from both internal and external user perspectives. This practical experience directly reinforces exam concepts.
- In the Content and Personalization domain (15%), focus on audience targeting criteria and how components respond to audience rules. Understand case deflection workflows that leverage Knowledge Articles to reduce case volume and improve customer self-service outcomes.
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